Privacy policy

Effective Date: July 2024

Privacy Policy

Vezalune respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website or purchase our products.

Information We Collect

We may collect:

  • Name;

  • Email address;

  • Phone number;

  • Shipping and billing information;

  • Order details;

  • Customer service communications;

  • Website usage information.

How We Use Information

We use collected information to:

  • Process and manage orders;

  • Provide customer support;

  • Improve our products and services;

  • Communicate with customers;

  • Maintain website security.

Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete payment card information.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance;

  • Remember customer preferences;

  • Understand website usage.

You may manage cookie preferences through your browser settings.

Information Protection

We take reasonable measures to protect customer information and maintain confidentiality.

Third-Party Sharing

We do not sell your personal information. We may share your information with third-party service providers only to the extent necessary to operate our business and fulfill your orders, including but not limited to:

  • Payment processors – to complete and secure transactions;

  • Shipping and logistics providers – to deliver your orders;

  • Email service providers – to send order confirmations, updates, and support communications;

  • Analytics providers – to help us understand and improve website usage and performance.

These third parties are contractually obligated to protect your information and may only use it for the specific purposes for which it is shared. They are not permitted to use your personal information for their own marketing or unrelated purposes.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right to Access – Request a copy of the personal information we hold about you;

  • Right to Rectification – Request correction of inaccurate or incomplete information;

  • Right to Deletion – Request deletion of your personal information, subject to certain legal exceptions;

  • Right to Withdraw Consent – Withdraw your consent at any time, where we rely on consent to process your data;

  • Right to Data Portability – Request transfer of your data to another controller, where technically feasible;

  • Right to Lodge a Complaint – File a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and as required by applicable law.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Company: Xingtai Wu'an Technology Co., Ltd.

Address: Unit C111, Beihu Xintiandi, Beihu Road, Linxi County, Xingtai City, Hebei Province

Email: support@vezalune.com

Phone: +86 13872025245

Governing Law: This Privacy Policy and any disputes related thereto shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Data Retention Period: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. After such time, your personal information will be securely deleted or anonymized.