Refund policy

Effective Date: July 2024

Return & Refund Policy

At Vezalune, customer satisfaction is important to us. We are committed to providing quality beauty products and a pleasant shopping experience.

This Return & Refund Policy explains the conditions and process for requesting returns and refunds.

Return Conditions

Customers may request a return within 30 days after receiving the product if the following conditions are met:

  • The product is unused and unopened;

  • The product remains in its original packaging;

  • The product is in a resalable condition;

  • Proof of purchase is provided.

Due to the nature of beauty and personal care products, opened or used items may not be eligible for return unless there is a quality issue with the product.

Return Request Process

To request a return, please contact our customer support team and provide:

  • Order number;

  • Customer name;

  • Product details;

  • Reason for return.

Our team will review your request and provide assistance. Once your return request is approved, we will provide you with further instructions.

Return Shipping Address

Once your return request is approved, please send your package to the following address:

Vezalune Returns Department
Address: Unit C111, Beihu Xintiandi, Beihu Road, Linxi County, Xingtai City, Hebei Province, China
Tel: +86 13872025245

Return Shipping Cost:

  • If the return is due to our error (e.g., damaged, defective, or incorrect product), we will cover the return shipping cost.

  • If the return is due to personal preference, the return shipping cost will be the customer's responsibility.

Refund Process

Once we receive your return at the above address and confirm the product condition, the refund will be processed through the original payment method.

Refund processing time may vary depending on the payment service provider. We will process your refund within 5 business days of receiving the returned package.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us with your order information and photos of the product within 14 days of receipt.

Our customer support team will review the issue and provide an appropriate solution, including a replacement or a full refund.

Contact Information

Email: support@vezalune.com
Phone: +86 13872025245